Top 5 Things Credit Controllers Miss

Created by Roxanne Fourie, Modified on Mon, 8 Jun at 9:20 PM by Amy Sara Price

Trade Shield  |  Knowledge Centre CREDIT RISK

Top 5 Things Credit Controllers Miss

Before Approving a Credit Application

⏳ 5 min read    5 key checks

ⓘ Summary

Even experienced controllers can overlook small details when volumes are high. These are the most common gaps found in audits, insurer disputes, and post-mortems.

1

⚠ Check: The Signer Was Not Authorised

The application is signed — but not by someone with legal authority. This is one of the most overlooked risks in credit approvals.

⚠ What gets missed:

  • Staff member signed instead of a director
  • Name on signature does not appear anywhere else
  • No indication of capacity or authority

What happens later:

  • Customer disputes liability
  • Insurer rejects the claim
  • Legal recovery becomes difficult

✓ Always check who signed. Confirm the signatory is a listed director, owner, or has a documented letter of authority before approving.

2

⚠ Check: The Approved Limit Is Different but No Reason Was Captured

This is one of the fastest ways to get an audit finding. If you change the recommended limit, you must document why.

⚠ What gets missed:

  • Controller changed the amount
  • System recommendation was ignored
  • Insurer approval was exceeded
  • No explanation written

What happens later:

  • "Who decided this?" — no answer
  • No defensible audit trail
  • Insurer disputes coverage

✓ If you change it, write why. Use the notes field in Trade Shield to record your reasoning every time you deviate from the system recommendation.

3

⚠ Check: The Request Was Way Bigger Than the Business

The numbers might technically allow it — but commercially, it does not feel right. Commercial judgement is part of the job.

⚠ What gets missed:

  • Small company asking for huge exposure
  • New business requesting mature-level limits
  • Sudden jump from previous trading behaviour

What happens later:

  • First order defaults
  • Internal questions about due diligence
  • Reputation damage to the approver

⚠ If it feels off, escalate. Your commercial instinct is a valid risk signal. Pause, document your concern, and loop in a senior approver rather than proceeding under pressure.

4

⚠ Check: Banking Details Did Not Match the Entity

Fraud teams see this constantly. A mismatch between banking details and the registered entity is a major red flag that must never be ignored.

⚠ What gets missed:

  • Trading name vs. legal entity discrepancy
  • Personal account used instead of business account
  • Minor spelling differences in names
  • Recently changed bank details

What happens later:

  • Payment diverted to fraudster
  • Recovery becomes impossible
  • Insurance complications

⚠ Names must match. The name on the bank account must match the registered legal entity name. Any discrepancy — even minor spelling — must be investigated before approval.

5

⚠ Check: The Controller Assumed Someone Else Checked

This is the silent killer.

Assuming someone else has already verified the application is how most avoidable losses happen. The approver owns the decision — period.

⚠ What gets missed:

  • Believing sales already verified the customer
  • Believing onboarding already confirmed details
  • Believing Trade Shield auto-verified everything
  • Believing management will review afterwards

What happens later:

  • Everyone points at everyone else
  • Responsibility lands on the approver
  • No clear accountability trail

⚠ The approver owns the decision. When you click approve, you are confirming that you have personally verified the key details. Do not approve based on the assumption that another party already checked.

The Reality

Most losses are not complex. They come from:

Hurry
?
Assumption
?
Missing Notes
?
Skipped Verification

ⓘ The Safety Question

Before approving any credit application, ask yourself:

"If this account defaults, could I defend my decision?"

If the answer is no → pause.

Need more help?

The support team is ready to assist

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article